A global market leader in digital transformation, Microsoft has a huge presence in the Middle East and India with upwards of more than 50% profits revenue coming from Azure, Office 365 and associate products for the Enterprise, SMB, and SME segments.
The Challenge
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Break fix support across the Middle East and India on all Microsoft Azure and Office 365 products including ATP, Intune, CASB, Business Continuity and DR and many more.
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Real-time monitoring and support to tickets raised on Microsoft Partner portal.
Key Highlights
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End-to-end infrastructure designing, deployment and maintenance including computing, storage, and network database among other cloud components.
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Real-time support to end customers and partners across the Middle East and India on their Microsoft queries and break fixes.
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Resolving customer concerns via remote sessions.
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Monthly reporting with customer feedback and KPI metrics.
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Automated report generation and approval process for tickets raised.
Business Morals Delivered
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A single point of contact, ownership, and accountability on managed services for on premise, cloud infrastructure including applications uncomplicated the support model.
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Flexibility to accommodate initiatives, minor projects let the customer focus on their priorities without worrying about IT support cost.
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A sophisticated partner engagement and feedback process.