Enterprise Cloud Services
with Automation for a
Global Consumer Manufacturer
They are a British-Dutch manufacturing company
headquartered in Mumbai, India. Their large
They are a British-Dutch manufacturing company headquartered in Mumbai, India
They are a British-Dutch manufacturing company headquartered in Mumbai, India. Their large product portfolio makes them the largest fast-moving company in consumer goods. They operate across more than 100 republics.
The Challenge
- Scaling up and down of business services on the customer’s cloud marketplace required them to have a supplementary operations support service.
- Capacity on demand with respect to IT operations that results in cost optimization and service assurance was needed with a systematic assessment, and the best ROI.
Key Highlights
- Intelligent combination of people, process and technology ably supported by an optimal mix of onsite and offshore support teams.
- Integrated cloud management platform supporting both SAAS applications and cloud infrastructure on Azure IAAS.
- ITSM principles-based services on Azure automation.
- Mapping of Organizational Elements and Logical Warehouse Management.
- Management of Cloud Infrastructure and Unified Communication.
Business Morals Delivered
- Single point of contact, ownership and accountability on break fix resolution.
- Support through multiple channels like tickets, emails, and over the phone.
- Automation reduced the overall effort by 40% thereby reducing cost.