Legal
Privacy policy
How we collect, use and protect personal data. Last updated 24 July 2026.
This policy explains how Loyal Bytes Global IT Services (FZ-LLC) (“Loyal Bytes”, “we”) handles personal data collected through our website and in the course of providing professional services. It is written to meet the UAE Federal Decree-Law on Personal Data Protection and, where applicable, the EU and UK General Data Protection Regulation.
Who is responsible for your data
Loyal Bytes Global IT Services (FZ-LLC) is the data controller for information collected through this website. For questions about this policy or to exercise any right described below, contact us using the details at the end of this page.
What we collect
- Information you give us. Name, work email address, company name, phone number, the topic you select and anything you write in the message field when you submit an enquiry form.
- Campaign attribution. If you arrive from an advertisement or campaign link, we record the utm_source, utm_medium and utm_campaign values and the page you submitted from, so we know which channels generate enquiries.
- Technical data. Standard server logs including IP address, browser type and pages requested, retained for security and diagnostics.
- Analytics. If analytics is enabled, aggregated usage data about how visitors move through the site. We do not use this to identify individuals.
What we do not collect
We do not collect special category data through this website, we do not buy contact lists, and we do not sell, rent or share your details with third parties for their own marketing. There is no advertising network embedded in this site.
Why we process it and on what basis
- To respond to your enquiry — on the basis of steps taken at your request prior to entering a contract.
- To provide services under an engagement — on the basis of contract performance.
- To secure and improve the website — on the basis of our legitimate interest in operating a functioning, secure service.
- To meet legal and regulatory obligations — where the law requires retention or disclosure.
How long we keep it
Enquiry data is retained for 24 months from last contact unless it becomes part of a client relationship, in which case it is retained for the duration of the engagement plus the period required by applicable law and professional record-keeping obligations. Server logs are retained for 90 days.
Who we share it with
We use a small number of processors to operate the business — hosting, email and customer relationship management. Each is bound by contract to process data only on our instructions and to apply appropriate security measures. We do not transfer personal data outside the UAE or India except to these processors, and only under appropriate safeguards.
Where your data is stored
Website and enquiry data is hosted on infrastructure located in or replicated across regions consistent with our processors’ standard deployments. Where a client engagement carries specific data residency requirements, those are agreed contractually and implemented at architecture level for that engagement — this website policy does not govern client project data, which is covered by the relevant services agreement.
How we protect it
We apply the same controls we build for clients: encryption in transit, role-based access on a least-privilege basis, logging of administrative access, and periodic review. No system is perfectly secure, and we will notify you and the relevant authority without undue delay if a breach affects your personal data.
Your rights
Depending on your jurisdiction you may have the right to access the personal data we hold about you, to have inaccurate data corrected, to request erasure, to restrict or object to processing, to receive your data in a portable format, and to withdraw consent where processing is based on it. To exercise any of these, email us using the contact details below. We respond within 30 days. You also have the right to complain to your local data protection authority.
Cookies
This site uses only the cookies strictly necessary to serve pages and, where enabled, a first-party analytics cookie. We do not use advertising or cross-site tracking cookies. You can block cookies in your browser settings; the site will continue to work.
Changes to this policy
We update this policy when our practices change. The revision date at the top always reflects the current version. Material changes affecting how we use existing data will be notified directly where we hold contact details for you.
Contact
Loyal Bytes Global IT Services (FZ-LLC)
Meydan Grandstand, 6th Floor, Al Meydan Road, Nad Al Sheba, Nadd Al Shiba First, Dubai, United Arab Emirates
[email protected] · +971 55 680 1042