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Essential things you must know

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  • 1. Day-to-day SharePoint support
  • 2. Creation and maintenance of sites based on available templates
  • 3. End user support for usage of existing SharePoint functionality
  • 4. End user support for usage of SharePoint features for new business needs
  • 5. Quick resolution of trouble tickets
  • 6. Regular backups of sites
  • 7. Integrated monitoring and management
  • 8. Technical and services pack updates on availability
  • 9. Disaster recovery and ensuring business service continuity
  • 1. Provide a dedicated point of contact responsible for working with IT Partner and coordinate any outside vendor resources and schedules
  • 2. Configure all networking equipment, such as load balancers, routers, firewalls, and switches
  • 3. Provide access to physical and virtual servers and/or systems and services, as needed
  • 4. Provide remote and/or physical access to facility and systems required to complete work
  • 5. Outside the scope of this project (additional cost items)

Desktop software settings

Any issues not directly related to SharePoint